VerdeCare Media

Help Desk

Connect With Our Care Team

Choose the lane matching your issue — viewer support, clinic partnerships, press, or emergency playback failures — and we will route your note to the right coordinator.

Weekday replyWithin 5 hours
HotlineCritical outages only

Viewer Care

Subscription help, password resets, and playback troubleshooting.

Mon–Fri 08:00–19:00 UTC · Typical wait under 3 hours

Clinic Alliances

Hospital content deals, white-label apps, and API onboarding.

Response inside 4 business days · Institutional only

Communications

Media kits, executive interviews, and launch announcements.

36-hour press window · Assets on request

Critical Line

Platform-wide blackouts or suspected data breaches.

+1 (888) 765-4321

Always open · Major incidents exclusively

Write to us

Walk-in Desks

Scheduled visits only — reception confirms appointments.

North America

410 Wellness Blvd, Suite 12
Denver, CO 80202, USA
Voice: +1 (303) 555-0188

United Kingdom

22 Heath Row, Level 2
Manchester M1 4BT, UK
Voice: +44 161 555 0177

East Asia

7 Sakura Gate, Unit 501
Osaka 530-0001, Japan
Voice: +81 6 5555 0166

Status & Updates

Follow release notes and community broadcasts.

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Volume licensing desk

Hospital networks needing dedicated SLAs may request a named account manager.

Include organization ID for priority triage